Find your files
Use the customer account and the email address from checkout. Check spam or promotions folders if the order email is not visible.
Digital download help
Understand what you receive, recover order access, choose the right file, and prepare printable art for your space or holiday gift.
Use the customer account and the email address from checkout. Check spam or promotions folders if the order email is not visible.
Have the order number, checkout email, product title, and a short description or screenshot of the problem ready.
Match the delivered file ratio to the selected paper size and turn off automatic crop or fit settings that remove artwork edges.
Digital delivery avoids parcel cutoffs, but your local or online printer, frame shop, and gift presentation still need time.
Order access checklist
Frequently asked questions
Send the order number and checkout email through the support form.